Contact Calbrune

Have a question about a home storage product or need help with an order? Contact Calbrune using the details below. We assist with product information, ordering, payment confirmation, shipment tracking, delivery concerns, returns, and refunds.

Calbrune is operated by Guangzhou Zhixi Yunchuang Technology Co., Ltd. The company is responsible for the store’s website operations, order processing, fulfilment coordination, customer communications, and related after-sales support.

How to Reach Us

Customer Support Email: service@calbrune.com
Customer Support Telephone: +8613688871014
Customer Service Days: Monday through Friday

We aim to provide an initial email response within 1–2 business days. Public holidays and periods of increased enquiry volume may affect response times.

Our initial reply may request further details to help us understand your concern. Enquiries involving carrier investigations, payment verification, or fulfilment checks may require additional time to resolve.

What to Include in Your Enquiry

For assistance with an existing purchase, please provide:

• Your order number
• The email address used at checkout
• A brief explanation of your question or concern
• Relevant photographs of the product and packaging, where available, if your enquiry concerns damage, an incorrect item, or missing components

Email allows you to send order references, photographs, and supporting documents together.

Please do not send full payment card numbers, card security codes, passwords, or other sensitive account credentials. Conceal sensitive information in any screenshots you provide.

Before Placing an Order

If an important product detail is missing or unclear, please contact us before purchasing.

We can help clarify available information about dimensions, materials, storage capacity, stated weight limits, assembly requirements, installation methods, included components, and care instructions.

Specifications vary between products. Please check the individual listing and measure your intended space before ordering. For products requiring mounting or attachment, confirm that the intended surface and installation location meet the requirements stated in the product instructions.

Product photographs may include decorative items or accessories for illustration. Refer to the product description and package contents to confirm what is included.

You can also contact us with questions about ordering or the payment methods displayed at checkout.

Order and Payment Assistance

If you experience a checkout problem or have not received an expected order confirmation, email us with a brief description of what happened and any available order reference.

We will review the information available to us and help clarify your order status or payment confirmation. If additional checks are required, we will explain the next steps.

Tracking and Delivery Support

For shipping enquiries, please include your order number and any tracking reference you have received.

Contact us if tracking has not updated for an extended period, your parcel appears to be lost, or tracking shows delivery but you have not received the package.

We will review the concern and coordinate with the carrier or fulfilment provider where necessary to investigate and determine an appropriate solution. A tracking status marked “Delivered” does not automatically close your enquiry.

Please review our Shipping Policy for delivery coverage, order processing times, estimated transit times, shipping fees, and tracking arrangements.

Help After Your Order Arrives

Contact us if your storage product arrives damaged, defective, incorrect, materially different from its description, or with missing parts or components.

Please describe the issue and provide relevant photographs where available. We will assess the concern and arrange an appropriate replacement, refund, or return solution under our Return & Refund Policy. Where the issue results from a damaged, defective, incorrect, or materially misdescribed item, the solution will be provided at no additional cost to you.

For other return or refund requests, our customer support team can explain eligibility, the applicable procedure, and any return shipping charges specified in our Return & Refund Policy.

Please obtain return instructions and confirmation of the correct return address before sending an item.

Company and Business Details

Store Name: Calbrune

Business Category: Online Retail of Home Storage and Organisation Products

Legal Operating Company: Guangzhou Zhixi Yunchuang Technology Co., Ltd.

Registered Business Address:

Room B3075, Area C, 3rd Floor, Building 3, No.539 Shibei Industrial Road, Dashi Subdistrict, Panyu District, Guangzhou City, Guangdong Province, P.R.China

Customer Support Email: service@calbrune.com

Business Telephone: +8613688871014

Guangzhou Zhixi Yunchuang Technology Co., Ltd., operating as Calbrune, manages the store’s website administration, product information, customer orders, fulfilment coordination, and after-sales assistance.

The address above identifies our registered business location. Please contact customer support before sending returns or other physical correspondence so we can confirm the appropriate destination and provide any necessary instructions.

Support for Everyday Shopping

Whether you are checking storage dimensions, asking about assembly, or following up on a delivery, we aim to provide clear information and practical assistance.

Thank you for visiting Calbrune. Please use the contact details above whenever you need support.