Shipping Policy

 

Last Updated: November 5, 2026

  1. About Elbrukia Shipping

Elbrukia is an online retailer of home storage and organisation products operated by Shenyang Puzhi E-Commerce Co., Ltd.

The company manages customer orders, fulfilment coordination, shipping communications, and delivery-related assistance.

This policy explains our delivery coverage, shipping charges, processing times, estimated transit times, tracking arrangements, and procedures for addressing shipment problems.

Please review this information before placing your order.

  1. Delivery Coverage

We currently offer standard shipping to eligible addresses within the United States.

Delivery availability depends on carrier coverage and restrictions affecting the destination. If a location is unsupported, we cannot complete delivery to that address.

Enter your complete shipping address at checkout to confirm the available delivery option and applicable charge before payment.

If we discover after purchase that we cannot serve your address, we will contact you to discuss an eligible alternative address or cancellation with a refund.

  1. Shipping Charges

Standard shipping fees are based on the product subtotal after discounts and before applicable taxes. All amounts below are in U.S. dollars (USD).

Product Subtotal Standard Shipping Fee
Below $39.00 $3.99
$39.00 or more Free

Eligible U.S. orders with a product subtotal of at least $39.00 qualify for free standard shipping.

Please check the shipping charge and final order total displayed at checkout before completing payment.

If we divide an order into separate packages for fulfilment purposes, you will not be charged additional shipping solely because of that split.

  1. Order Processing

Processing begins after payment has been successfully confirmed.

During preparation, we may verify order details, confirm stock, pack products and included components, and arrange dispatch with the relevant fulfilment provider.

Estimated Processing Time: 1–5 business days

Business days are Monday through Friday, excluding applicable public holidays. Orders received on weekends or public holidays generally begin processing on the next business day.

Processing may take longer during promotional periods, seasonal demand, stock interruptions, or unexpected operational difficulties.

If we become aware of a significant delay, we will contact you with available information, an updated estimate where possible, and any applicable options. We will not substitute a materially different product without your agreement.

  1. Estimated Delivery Times

Estimated Standard Transit Time: 10–20 business days after dispatch

Processing and transit are separate stages.

Order Stage Estimated Duration
Processing after payment confirmation 1–5 business days
Standard transit after dispatch 10–20 business days
Combined estimated timeframe 11–25 business days

Transit time begins when the parcel has been dispatched to the carrier. Generating a shipping label alone does not necessarily mean that the carrier has received the package.

These timeframes are estimates rather than guaranteed arrival dates.

Delivery may be affected by the destination, carrier schedules, public holidays, severe weather, transport congestion, customs procedures where applicable, and other logistical circumstances.

Your applicable rights concerning delayed delivery or non-delivery remain unaffected.

  1. Fulfilment and Shipping Origin

Orders may be prepared and shipped through partner facilities, suppliers, or fulfilment service providers, including facilities outside the United States.

The dispatch location may vary according to stock availability and the delivery arrangements for the products ordered.

Our registered business address identifies the company operating Elbrukia. It is not necessarily a warehouse, dispatch point, return facility, or parcel collection location.

Using a fulfilment partner or carrier does not remove our responsibility to assist with order and delivery concerns.

  1. Shipping Notifications and Tracking

After dispatch, we will send a shipping confirmation to the email address provided at checkout, together with available tracking information.

Use the tracking number or carrier link to review the latest recorded shipment status.

Tracking may take time to become active while the carrier receives the parcel and completes its initial scans. Updates may also pause while a package travels between facilities.

If you have not received a dispatch notification after the usual processing period, or tracking remains unchanged for an extended period, contact us at:

service@elbrukia.com

Please include your order number and any tracking reference.

  1. Delayed or Missing Shipments

Contact customer support if:

  • Delivery is substantially later than the published estimate

  • Tracking has not updated for an extended period

  • A parcel appears lost

  • The carrier reports a delivery exception

  • A package is returned without reaching you

We will review the order and shipment records and coordinate with the carrier or fulfilment provider where necessary.

We will explain the available next steps and provide updates as relevant information becomes available. Depending on the findings and applicable requirements, a resolution may include continued delivery assistance, a replacement shipment, or an appropriate refund.

Our responsibilities do not end when a package is handed to the carrier.

  1. Tracking Shows Delivered, but the Parcel Is Missing

If tracking indicates delivery but you have not received the package, check the stated delivery location and, where relevant, household members, reception staff, or your usual parcel collection point.

If the parcel cannot be located, contact us with your order number and tracking reference.

We will review the delivery information and request further investigation where appropriate. A “Delivered” scan does not automatically resolve or close your complaint.

Any available remedy will be determined according to the findings and applicable consumer protection requirements.

  1. Address Corrections

If you notice an address error after placing an order, email service@elbrukia.com as soon as possible.

Include:

  • Your order number

  • The email address used at checkout

  • The complete corrected delivery address

We will check whether the address can still be updated. A requested change is confirmed only after our team has reviewed it and communicated the outcome.

Once preparation has advanced or the package has been dispatched, an amendment may no longer be possible. We will explain any available options.

  1. Accurate Delivery Information

Please check the following before completing checkout:

  • Recipient’s full name

  • Street address

  • Apartment, suite, or unit number, where applicable

  • City and state

  • ZIP code

  • Contact telephone number, where required

Incorrect or incomplete details may cause delays, failed delivery attempts, or a returned parcel.

If an address problem occurs, we will review the circumstances and discuss the available options with you.

Where a customer-supplied address error creates an additional delivery cost, we will explain the proposed charge and obtain your agreement before arranging a paid reshipment.

You will not be charged to correct a delivery error attributable to Elbrukia.

  1. Separate Packages

An order containing multiple products may arrive in separate packages because of stock locations, packing requirements, or different fulfilment arrangements.

Where applicable, tracking details will be provided for each shipment.

If part of your order arrives first, check for additional shipping notifications. Contact us if you need help confirming the status of the remaining items.

Splitting an order for our fulfilment purposes does not create an additional shipping charge for you.

  1. Unsuccessful Delivery and Returned Parcels

A carrier may be unable to complete delivery because of an incomplete address, an inaccessible location, recipient unavailability, unsuccessful delivery attempts, parcel refusal, or another delivery difficulty.

If your parcel is marked undeliverable or returned to the sender, contact customer support.

We will review the reason and explain the relevant options, which may include correcting the address, arranging another delivery, or providing an appropriate refund.

If the issue results from an error attributable to Elbrukia, we will arrange an appropriate solution at no additional cost to you.

If an additional charge is proposed because of incorrect customer-supplied information or another customer-requested delivery arrangement, we will explain it and seek your agreement before proceeding.

Refusing a parcel does not by itself notify us of a cancellation request. Please contact customer support so we can review the order under our cancellation and return procedures, without affecting any mandatory rights.

  1. Damaged or Incomplete Deliveries

If a package arrives with a damaged, incorrect, or missing product, fitting, accessory, or supplied component, email us with your order number and a description of the concern.

Relevant photographs of the item, package contents, outer packaging, and shipping label may help us investigate.

For confirmed damaged, defective, incorrect, incomplete, or materially misdescribed goods, we will provide an appropriate replacement, refund, or return solution at no additional cost to you. Where appropriate, this may include supplying missing fittings or components.

Our Return & Refund Policy provides further information about product concerns and after-sales procedures.

  1. Refunds Related to Delivery Problems

If a refund is approved because we cannot fulfil your order or resolve a delivery problem through an appropriate alternative, it will be issued to the original payment method.

Approved refunds requiring no product return are issued within 5–10 business days after refund confirmation, unless applicable law requires an earlier refund.

For a full-order cancellation or refund caused by our inability to fulfil or deliver the order, the refund includes the original standard shipping charge paid.

Your bank, card issuer, or payment provider may require additional time to display the credit after issuance. Further details are available in our Return & Refund Policy.

  1. Shipping Support

Customer Support Email: service@elbrukia.com

Customer Service Telephone: +86024-31127463

Customer Service Days: Monday through Friday

Estimated Initial Email Response: Within 1–2 business days

Public holidays and periods of increased enquiry volume may affect response times. Shipment investigations may require additional time to obtain information from the carrier or fulfilment provider.

Please include your order number and any available tracking reference when contacting us.

  1. Operating Company and Business Details

Elbrukia is operated by Shenyang Puzhi E-Commerce Co., Ltd.

Store Name: Elbrukia

Business Category: Online Retail of Home Storage and Organisation Products

Legal Operating Company: Shenyang Puzhi E-Commerce Co., Ltd.

Registered Business Address:

Room 2, Unit 4, Building 2, No. 80-66, Xinyunhe Road, Hunnan District, Shenyang City, Liaoning Province, China

Customer Support Email: service@elbrukia.com

Customer Service Telephone: +86024-31127463

Shenyang Puzhi E-Commerce Co., Ltd. manages Elbrukia’s website administration, customer order processing, fulfilment coordination, customer communications, and shipping-related assistance.

The registered address is provided for company identification. Please contact customer support to confirm the appropriate address before sending a return or arranging a parcel collection.

Thank you for shopping with Elbrukia.